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Service Delivery Manager MXDR

Location: Johannesburg, Cape Town, Amsterdam

Work hours: 40

Starting date: ASAP


The Service Delivery Manager MXDR is responsible for the delivery of Nedscaper’s Cloud MXDR service offering. This includes the following processes, responsibilities, and tasks:

  • Day-to-day functional management of the MXDR team and members
  • Project management for connecting customers to the Cloud MXDR
  • Preparing and monitoring the Cloud MXDR SLA for assigned customers.
  • Sending out monthly Security Incident & Change Reports (SICRs) for assigned customers.
  • Recurrent meetings with the customers (weekly, monthly, quarterly, or half-yearly) with assigned customers
  • General relationship management with the assigned Cloud MXDR customers
  • Assessing and managing customer requests (RFCs) for the Cloud MXDR service
  • Monitoring Incident Report, Incident Respond and Security Breach processes.
  • Acts as an escalation point for the Cloud MXDR service.
  • Implementing operational improvements for the Cloud MXDR
  • Monitoring the quality of the overall Cloud MXDR service (process-based, human and tooling)
  • Spot new opportunities for assigned customers.



  • Continuous build-up and maintenance of the quality of the Cloud MXDR services (staffing, processes and tooling)
  • Structure of the Cloud MXDR team in combination with the growth of Nedscaper
  • Preservation and further development of knowledge
  • Keep customer churn as low as possible
  • Budgeting and capacity

Knowledge, development & skills

  • Bachelor’s degree or equivalent ability
  • Global knowledge of applied ICT Technology
  • Knowledge of current development in the IT security field
  • Be a conversation partner for existing and new customers
  • A minimum of 5 years of experience in a project management function in a complex organization, with an emphasis on Agile/Scrum
  • Knowledge/experience in account management and service/delivery management


  • AZ-900 – Microsoft Azure Fundamentals
  • MS-900 – Microsoft 365 Fundamentals
  • SC-900 – Microsoft Security, Compliance, and Identity Fundamentals


  • Analytical
  • Decisive
  • Concerned
  • Commercial insight
  • Flexible
  • Integer
  • Organization sensitive
  • Service-oriented
  • Ability to work process and project-based
  • Fluent in written and spoken English

More about us

Our Story

Securing your cloud journey from Amsterdam to Cape Town. Nedscaper is the platform delivering managed security services based on Azure Sentinel. Our unique culture differentiates and accelerates threat analysis to instantly detect and respond to anomalies.

Amsterdam, Netherlands
Cape Town, South Africa