Service Delivery Manager

At Nedscaper, we believe in creating a vibrant and inclusive work environment where innovation thrives, and employees are empowered to achieve their best. Our culture is built on collaboration, continuous learning, and a commitment to excellence. We are driven by our purpose to provide trust in digital life by giving guidance and continuous protection. If you’re passionate about delivering exceptional service and want to be part of a forward-thinking company, we want to hear from you!

As a Service Delivery Manager for Nedscaper’s MXDR service, you serve as the point-of-contact between your respective clients and the internal client-centric team. You will be based in Amsterdam and work closely with per-client, dedicated cybersecurity consultants in The Netherlands and South-Africa to build durable relationships with your clients and to spot opportunities to improve their security. The consultant is the expert on cybersecurity, Microsoft technology and our services. You bring to the table a combination of excellent communication skills (the help us understand our clients and our clients to understand us), structure (to monitor service performance and to ensure we deliver what we promise) and commercial sensitivity (to spot those opportunities).

Nedscaper is a leading provider of pragmatic, accessible cybersecurity services across Europe and Africa. Our Managed XDR platform delivers real-time threat detection, rapid response, and expert consulting, ensuring 24/7 protection for organizations. We pride ourselves on our customer-centric approach and our ability to deliver tailored solutions that drive success. Unlike companies that prioritize profit over people, we focus on building long-term relationships with our clients and employees. Our core values include putting people first, working stronger together, relentless curiosity, driven to get things done, and steadfast integrity.

At Nedscaper, we offer a competitive benefits package that includes:

• Comprehensive health insurance
• Generous paid time off
• Flexible work arrangements
• Professional development opportunities
• A supportive and collaborative work environment

We believe in making a positive impact by nurturing young talent, particularly in South Africa, and providing them with opportunities to develop into skilled cybersecurity experts.

To be successful in this role, you should have:

• Proven experience in service delivery management, particularly in cybersecurity services
• Excellent communication and interpersonal abilities
• A customer-focused mindset
• The ability to manage multiple initiatives and priorities
• Bachelor’s degree or equivalent ability
• Fluent in Dutch and English
• Preferred: Relevant certifications such as Microsoft’s fundamentals, Certified in Cybersecurity, and ITIL 4 Foundation 

What sets Nedscaper apart is our unique culture and the perks we offer:

• Regular team-building activities and social events
• Access to the latest Microsoft technology and tools
• Opportunities for career growth and advancement
• A commitment to work-life balance
• An inclusive and diverse workplace where everyone is valued

Our vision is to make robust security accessible and manageable for all organizations by focusing on a practical approach that balances security with usability. We are committed to building on the software that our clients already trust and rely on to run their operations.